Privacy Policy

Overview

NXGEN respects your privacy and is committed to protecting personal information with transparency, accountability, and security. This Privacy Policy explains how NXGEN collects, uses, stores, and shares personal information when you interact with our websites, applications, charging infrastructure, and related services. This policy applies to all NXGEN platforms and services, including our website, mobile applications, EV charging software, and any future products or services operated by NXGEN.

Scope and Definitions

For the purposes of this policy:

  • • “NXGEN,” “we,” “us,” or “our” refers to NXGEN and its affiliated entities.
  • • “Services” refers to NXGEN's EV charging platforms, software, websites, mobile applications, and related operational tools.
  • • “You” or “User” refers to any individual or entity using NXGEN services, including drivers, property operators, partners, and website visitors.

NXGEN's Role

NXGEN acts as a data controller for personal information collected directly through our platforms and as a data processor where we operate charging services on behalf of site owners or partners.
Information We Collect

Personal Information

NXGEN may collect the following categories of information:

• Contact Information (name, email address, phone number)

• Account Details (username, credentials, account preferences)

• Payment Information (processed securely via compliant third-party payment processors)

• Vehicle Information (make, model, year)

• Charging Session Data (charger ID, session duration, energy consumed, timestamps)

• Location Information (approximate location to enable charger discovery and usage optimization)

• Operational Data (IP address, device identifiers, browser type, operating system)

How We Use Information

We use personal information to:

  • • Provide and operate NXGEN charging services
  • • Authenticate users and process charging sessions
  • • Facilitate payments, receipts, and transaction history
  • • Monitor and optimize charger performance
  • • Communicate service updates, support responses, and operational notices
  • • Improve platform functionality, security, and user experience
  • • Comply with legal and regulatory obligations

How Information is Collected

Information is collected in the following ways:

1. Directly from you when you create an account, initiate a charging session, or contact NXGEN

2. Automatically through use of our websites, apps, and charging infrastructure

3. Indirectly through third-party service providers supporting payments, analytics, hosting, or customer support

Sharing of Information

NXGEN does not sell personal information.

We may share information with:

  • • Service providers (hosting, analytics, payment processing, communications, marketing)
  • • Charging site operators (for operational, billing, and support purposes)
  • • Legal or regulatory authorities when required by law or to protect NXGEN's rights, safety, or property
  • • All service providers are contractually required to protect personal data and use it only for prescribed purposes

Data Security

NXGEN applies administrative, technical, and organizational safeguards designed to protect personal information, including:

  • • Encrypted data transmission (TLS)
  • • Access controls and authentication
  • • Secure cloud infrastructure
  • • Regular security monitoring and risk assessments

Payment data is handled exclusively by PCI-compliant third-party providers.

Data Storage and Retention

Personal information is stored in secure data centers located in the United States unless otherwise disclosed.

  • • Transaction and billing records are retained as required for accounting, legal, and compliance purposes
  • • Operational and analytics data is retained only as long as necessary to support service delivery and improvements

Your Privacy Rights

Depending on your location, you may have the right to:

  • • Access personal information we hold about you
  • • Correct or update inaccurate information
  • • Request deletion of personal information (subject to legal obligations)
  • • Restrict or object to certain processing activities
  • • Opt out of marketing communications

Requests can be submitted by contacting us at privacy@nxgen[dot].com. We may require identity verification before processing requests.

Cookies and Tracking Technologies

NXGEN websites and applications may use the following:

  • • Cookie: core website functionality
  • • Analyze traffic and performance
  • • Improve user experience

You can manage cookie preferences through your browser settings, though disabling cookies may limit certain features.

Third-Party Links

NXGEN platforms may contain links to third-party websites or services. NXGEN is not responsible for the privacy practices of those third parties, and we encourage you to review their policies separately.

International Users

NXGEN services are operated primarily within North America. If you access NXGEN services from outside the United States, you acknowledge that your information may be transferred to and processed in countries with different data protection laws.

Updates to This Policy

NXGEN may update this Privacy Policy periodically; the most current version will always be available on our website, with the "Last updated" date noted above.